| General
Questions |
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What
is the difference between the “My Courses” and the
“Catalog” lists?
The “My Courses” list includes all courses that
you either have in progress or have completed. The “Catalog”
list includes all courses that you have not yet opened. |
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How
do I search for courses that meet my specific needs?
A
panel on the left side of the "My Courses" and "Catalog"
screens contains a search function. From this area, you can
search using various criteria including title, author, field
of study, keyword, CPE credits, etc. The results of your search
will come up on the right side of your screen. Click on the
applicable result to open the course. |
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I
found a course in the "Catalog" list that I am interested
in taking, but want more information about the course, such
as how many credits I will receive, recommended prerequisites,
course highlights, etc. Where can I find this information?
Click
on the title of the course in either the "My Courses"
list, the "Catalog" list or in your Tracker. A new
window will open that contains the relevant information on the
course. |
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I'm
not sure a particular course will meet my needs. Can I preview
it before
I take it?
Yes
for CPExpress courses. From the "My Courses"
or "Catalog" screen, click on the "Preview"
button. You will see 3 screens of the course and 3 exam questions.
You will not receive credit for answering these exam questions
from the preview function. In order to obtain CPE credit, you
will need to take the entire course: all screens, exhibits,
exercises, and pass the full course exam. |
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The
course still appears on the "Catalog" list. What should
I do?
Click
on the "My Courses" tab. The course should now appear
on this screen with an updated status. Because the course has
been opened, the course will no longer appear on the "Catalog"
screen. |
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How
many times can I take a course?
You
may take a course as often as you want until your subscription
expires or until the course expires. Once you complete the course
and pass the course exam, the course will appear in your Tracker
with the number of CPE credits awarded and your certificate
of completion. You can go back to the course for reference even
after you have passed the exam, but you will not receive credit
again. |
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Can
I download a course for use offline?
All
courses must be taken online. |
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Can
I start a course now, and finish it later?
Yes.
When you close a course, the program automatically leaves a
bookmark to the screen from which you leave. When you reopen
that course from your "My Courses" screen, the program
will ask you if you want to start at the beginning, or where
you left off. |
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Can
I print out the course or specific screens?
You
cannot print all content screens at once. However, you can print
each screen independently by right-clicking your mouse on that
screen. Also, certain pop-up screens may be printed through
Acrobat. |
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Tracker
and Certificates |
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How
can I see a record of the credits I've earned?
Click
on the Tracker tab. This opens your personal record, where all
the credits you've earned are listed. |
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Can
anyone else see my student record?
Generally
no. If your firm has purchased CPExpress through the firm
access purchase plan, your firm's designated Firm Access Control
Administrator will be able to view your courses in progress
and your Tracker.
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If
I fail an CPExpress test, can I take it again and still
get credit?
Yes,
simply click on the "Course Exam" button on the left
navigation bar to take the exam again. |
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Do
the exercises within an CPExpress course count toward
my final exam grade?
No.
These exercises are designed to help you retain the content,
and are not part of the course exam. |
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What
happens if I take a course more than once? How will it appear
in my Tracker?
You
can access an CPExpress course as many times as you like
until it expires. However, it will only appear in your Tracker
once. |
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How
will my boss know when I've completed a course?
Your printed certificates serve as proof of the
credits you've earned. If your firm has purchased CPExpress
through the firm access purchase plan, your firm's designated
Firm Access Control Administrator will be able to view your
courses in progress and your Tracker. |
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Can
I print a certificate more than once?
Yes,
you can print it as many times as you want. Simply go to your
Tracker, click on the "View Certificate" button and
use the "Print" button located on the toolbar. |
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Do
my credits get reported to the state board automatically?
No.It is your responsibility to print a copy of your certificate
(available from Tracker) and furnish it to your state. |
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| Firm
Access |
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I
am an CPExpress Access Control Administrator for my firm
- what can I do?
As
an Access Control Administrator you have a special "Firm"
tab. From this screen, you can view your employees' "My
Courses" and "Tracker" screens. The "My
Courses" screen will provide you with the status of courses
in progress. The "Tracker" screen will provide you
with information on courses completed. You can also manage your
employees' supplemental CPE file located on the Tracker screen
below the transcript. You can review, add, or remove items on
the supplemental CPE file. |
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Can
I have a discount for my firm or business if we buy multiple
subscriptions?
For
firm pricing information, call (800) 634-6780 and select option
1. |
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How do I get my money back if both my firm/company
and I paid?
You
can receive a refund if duplicate payments were made. Call (888)
777-7077 for assistance. |
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| Navigation
Within an CPExpress Course |
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How
do I start a course?
In
"My Courses" or the "Catalog" list, you
can start a course by clicking on the "Launch" button
to the right of the course. Once you are inside the course,
click on the "Start course" button to get to the first
page of the course. |
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I
am not able to maximize my CPExpress course window.
Is something wrong?
No,
this is by design. Most pages within a course fit in the window
with only minimal scrolling. |
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Can
I bookmark a page in an CPExpress course?
When
you close a course, the program automatically leaves a bookmark
to the screen from which you leave. When you reopen that course
from your Tracker, the program will ask you if you want to start
at the beginning, or where you left off. |
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How
do I search within an CPExpress course?
Click on the "Search" button on the navigation bar
on the left side of your screen. You will be able to do a simple
word search and a proximity search from here. Click on the applicable
search result and you will be brought to the exact place in
the course that relates to your search result. |
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| Multimedia
in an CPExpress Course |
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Can
I take the courses if I don't have speakers on my PC?
If
your computer allows you to hear the audio through its built-in
speaker. Otherwise, you need to obtain external speakers.
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I
don't know what Flash is. Do I really need it?
Flash
is a plug-in that allows you to see animation and certain types
of interactive files. You do need it, but if you are running
either Netscape or Microsoft Explorer version 4.0 or later,
Flash is built-in to your browser. |
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| Other |
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Can
I take the courses on my Palm PC?
Not at this time. |
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