Effective Business Communications

This two-part CPE course addresses Business Communication and Business Writing, with an emphasis on effective communications in the firm setting.

Part I covers aspects of leadership as it relates to work teams and group development. It examines communication skills and discusses the importance of effective communications. A leader's ability to communicate, greatly reduces misunderstandings in the workplace, and significantly improves project management.

Part II covers the use of positive language and its importance as a communication tool. Using appropriate word choices will make you a more effective manager and communicator. This course can help you avoid misunderstandings that may cause significant financial and emotional loses to a firm. It will help you to avoid vague answers that can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment.

Learning Objectives

Learning Objective: 

When you complete this course you will be able to:

  • Discuss the common types of difficult communication patterns found in the workplace, and how to cope with these situations.
  • Identify and cope more effectively with hostile communication patterns that may occur in the workplace.
  • Recognize the communication patterns that occur before and during the formations of teams.
  • Explain the role of conflict in work teams, and approaches for dealing with the conflict.
  • Explain communication issues a leader must consider before beginning discussions with a group.
  • Eliminate wordiness, redundancy, and obscure language from your writing,
  • Produce written communications that are positive, confident, clear and concise.
  • Structure, design, and page layout options to construct documents that are accessible and well organized.
  • Explain five techniques to make your language more positive and professional.
  • Recognize the importance of descriptive language.
  • Understand how using certain words can help you avoid misinterpretation and misunderstandings.

Topics Discussed

Topics Discussed: 
  • Communication and work teams
  • Communication for leaders
  • Difficult communication
  • The power of professional language in business writing

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COURSE CODE

TSE.EBC

FIELD OF STUDY

Social Environment of Business and Communications

CPE CREDIT HOURS

4

KNOWLEDGE LEVEL

Basic

INTENDED AUDIENCE

CPAs, financial advisors, attorneys, partners, managers, and staff at all levels.

PREREQUISITE

None

ADVANCED PREPARATION

None

DELIVERY METHOD

Group Live
Self-Study On-Demand

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For individual training, visit:

(U.S.) AICPAstore.com

(Outside the U.S.) CGMAstore.com


CONTACT A TRAINING REPRESENTATIVE:


1-800-634-6780 Option 1
aicpalearning@aicpa.org